Terms


RESPONSIBILITIES AND RIGHTS OF DRIVER AND  PASSANGERS

RESPONSIBILITIES OF DRIVER

 

1) To have navigator of streets, squares and map of the area.

2) Each driver of a passenger car of public transport has to know the most basic points of the destination (sights, hospitals, public services etc.)  of his zone and provide every relative information to the passenger .

3) A driver of a passenger car of public transport has to provide information requested for the provided service (e.g. the fare, the route etc.)

4) A driver is not allowed to be driving under the influence of alcoholic drinks, drugs or any psychotropic substances.

5) A driver is not allowed to pick up passengers by any way.

6) A driver has to turn on the air-conditioning of the vehicle.

7) A driver cannot deny the leasing of the taxi by a passenger unless the passenger is under the influence of alcoholic drinks, drugs or any psychotropic substances and he/she is not escorted by another passenger who is sober.

8) A driver is not allowed to ask a passenger to pay more than the established legitimate fare.    

9) A driver is not allowed to collect fare per passenger.

10) A driver is not allowed to provide multiple services and carry many passengers with different destinations simultaneously.

11) A driver is obligated not to interrupt the leasing of the transfer for personal reasons, or for pro leasing agreement reasons, without the consent of the passenger.

12) A driver has to wait for the passenger if requested at least for 15 min if there is a serious reason then the time of waiting can be longer or if the passenger requires more time and the driver agrees.

13) A driver is required to provide assistance with a customer's luggage according to the code traffic law regulation limits.

14)  A driver has to provide assistance with getting customer's luggage into and out of the vehicle and placing the luggage to the side of the pavement.

15) A driver has the right to refuse transportation of flammable, explosive or of any dangerous materials that can pollute the vehicle.

16) A driver is required to ensure the correct operation of the taxi meter, the cleanliness of the vehicle (interior-exterior) and safe transportation (technical condition of vehicle, implementation to the traffic law regulation).

17) A driver has to stop for the pick-up of the passengers to taxi ranks or to the right side of the road when stopping is allowed or to the closest point possible. Never stop on crossroads or turns. The stop itself should not block the circulation of the rest vehicles or become the reason for causing an accident.

18) A driver should be neat, clean and tidy in appearance.

19)  A driver should be polite and helpful towards the passenger.

20) A driver cannot smoke without the consent of the passengers.

21) A driver should respect the passenger’s wishes if they would prefer not to listen to music on the radio. The driver also should not open the windows (except the window of the driver’s seat) without the consent of the passengers.

22) A driver shouldn’t discuss with passengers for matters which are unnecessary to the provided transfer.

23) A driver should take the most direct practicable route to the requested destination, unless otherwise directed by the customer.

24)  A driver should always give a receipt to the passenger.

25) A driver has the right to accept the transportation of the maximum number of passengers according to the number which is written in the registration license.

26) A driver has to inform and motivate passengers to wear their seatbelts no matter where their destination is.

 

RESPONSIBILITIES OF PASSANGERS

1) Passengers should always wear seatbelts .

2) Passengers are not allowed to smoke without the consent of the driver.

3) Passengers are not allowed to open windows without the consent of the driver.

4) Passengers should behave appropriately during the transport and not distracting the driver’s attention.

5) Passengers shouldn’t discuss with the driver for matters which are unnecessary to the provided transfer.

6) Passengers should not try to get in or out of the vehicle while it is in motion.

7) Passengers should take care of the safe transfer of their kids and their luggage.

8) Passengers should pay attention and not act in a manner that could cause damage to the vehicle.

9) When it comes to passenger cars of public use passengers with special needs, people with disabilities, blind people and pregnant have always priority.

10) The traveler - customer is obligated to reconfirm his/her reservation with e-mail no later than 24 hours before the pick ut time of the transport. At later or no notice we have no responsibility for not carrying out the transport.

11)  If the day of the transfer/excursion the client doesn't come to the meeting point at the pre-agreed meeting time,  the driver of our company is obligated to wait maximum 5 - 10 minutes, after that time the driver will depart and No refund  will be given. 

(For transfers maximum 5 minutes wait - For excursions maximum10 minutes wait)

In that case the company has no responsibility for not carrying out the transfer/excursion and the client has no wright to make in websites such as Facebook/Trip Advisor  unfairly complaints against our company. If the client make unfairly complaints then the jurisdiction belongs to the  competent state service.

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GENERAL CONDITIONS FOR CLIENT’S PARTICIPATION IN ORGANIZED TRAVELS AND OTHER SERVICES

With the provisions of Presidential Decree 339/1996 of organized travels in compliance with Directive 90/314/EOK  for organized travels, organized holidays, transportations and tours, your participation in organized travel of our travel agency presupposes the study of the program of each trip and the unconditional acceptance by you of all the general conditions of the participation. In the General Terms and Conditions are set out all the information about the rights and the obligations of both parties for the organized tours and the rest services as it regards to the ''specific'' information that you should be informed individually about the program of each trip with the corresponding price list

  1.  THE ORGANIZER – TRAVEL AGENCY

We are PRIVATE CAPITAL COMPANY under the firm ''M&I NIKOLAKOPOULOS PRIVATE CAPITAL COMPANY'' and with the distinctive title ''EDEM TRAVEL IKE''  with headquarters in the Municipality of Chania’s regional unit in the settlement of Agia Marina with number of the special mark EOT 1042 E 6061 01827 01,  (as well as the company TAXI-CHANIA.GR wich is rented by edem travel)    We organize transports, tours, travels which are carried out by us as company or we dispose them for sale by ourselves or via another travel agency.

 

  1.  DEFINITIOS – GENERAL

<< Organized travel>> is the predetermined combination of at least two elements, namely the transportation and the accommodation or other tourism services which represent a significant part of the organized trip where this supply exceed the 24 hours or includes at least one overnight and sold or offered for sale at an inclusive price. Organized trip also considered when the customer chooses only one of the existing destinations of the organized trip and is made with separate pricing. The final configuration of the services and the prices which are contained in the contract of any organized service will be signed and mutually agreed by both parties (travel agency and client).

 

  1.  CONVENTION TO PARTICIPATE IN ORGANIZED TRIP

Convention is the agreement which link the customer with our office or with the seller namely the person (natural or legal) who sells or offers for sale the trip or other service which has been planned by the organizer. The organizer or the seller provides to the customer before the Convention in writing or other appropriate form, general information about the conditions which apply the passports and visas of those, as well as all the necessary for the journey and the stay - sanitary formalities. In establishing the Convention, should include the following: The destination or destinations whether it is about travel, tour or transfer, the times and the departure places and returns as well as the mileage per day. When the organized tour includes overnight stays must be provided detailed information about the accommodation, accommodation class, the supplied likely meals and other offered services. If the realization of the organized trip requires a minimum number of persons then there must be a deadline for noticing the client about an event of cancellation, information about the timetables, the payment details, the deadlines within the customer must complain for the non-performance or improper performance of the convention. In case the consumer is prevented from taking part to the organized trip may assign the customers booking, having first given to the organizer or to the seller five working days prior to the departure to a person who satisfies all the required conditions. With regard to the maritime transports, the deadline for that assignment is ten days. The specified prices of the Convention are not revised unless if it is expressly provided by the Convention the possibility of fluctuations due to changes of the transport costs but not before the duration of twenty days from the scheduled departure day. In this case the consumer is entitled to claim reimbursement of the already paid funds or another organized trip of the same or superior quality if it is suggested from the organizer or from the seller. The clients has not the right to demand compensation from the organizer if the cancellation of the trip was made due to non-completion of the minimum required number of participants and the customers has been informed in written about the cancellation for force majeure, namely cases which are outside to the will of the organizer - seller, where the consequences could not have been unavoidable despite all the custody he had been exercised. 

 

3A.   TRANSPORTATIONS

The main purpose of our company - our office - is the organization of excursions, tours as well as the transport of the excursionist customers with every kind of mean of transport. Indicatively mentioned the transport to and from ports, airports, archaeological sites, museums, beaches, hotels etc... Extra aim is the purchase, exploitation, lease, lease, under lease and every kind mean of transport of the customers. At this point it appears necessary the customers fully comply with the transfer program - trip and the preconcert route for their transportation, the delay and any possible inconsistency will result in the loss of the agreed services without having the right for money refund. Regarding the way of payment during the customers transfer it will be determined either with cash payment upon the completion of the transfer or via a bank account or credit card. The travelers if it is wished they can cancel the trip - transfer by giving in writing their request to the organizer or to the company. In this case the client may need to pay cancellation fees the amount of which depends on the general conditions of the participation. If it is not possible to assign the booking to another person, the cancellation of the participation from the client's side is accepted only in written and subject to the following cancellation fees per person:

 

Cancellation which will be made from the 10th day until the departure day subject to 100% cancellation fee of the total value of the trip - transfer.

Cancellation which will be made from the 11th day until the 21st day before the departure day will subject to annulment of 30% cancellation fee of the total cost of the trip - transport.

Cancellation which will be made from the 22nd day until the 30th day before the departure day subject to annulment of 10% cancellation fee of the total cost of the trip - transport.

Cancellation which will be made from the 31st day and hence will refund the full amount paid, the only charge which the customer will object is the bank detention taxes.

In order to refund your money we need:  Bank Name,  Swift Code,  IBAN number  &  Account’s  owner name.

 

 

  1.   WAYS OF PARTCIPATION

The users can participate in organized trips - transfers which are available on the website by booking online with the proviso of full payment by credit card or bank account and explicit and unreserved acceptance of the terms and conditions of this website use of terms. The prices of the organized tours, sightseeing tours, transfers etc...  are posted in the website's company which reserves the right to adjustment of the prices up to 20 days before the departure date in case of unforeseen increases of freight rates, currency exchanges, fuels, etc... Furthermore, the organizer of whichever trip - transfer reserves the right to modify the prices in the event that it is beyond the control of the company, in this case the company bears no responsibility.

 

  1.   OBLIGATIONS

The company has the obligation to make every effort to inform the users - clients about the price changes as soon as possible by posting them on the website. The company is not responsible for wrong actions or omissions of third parties and collaborators also cannot predict or control any delays of chartered flights, routed airplanes or ships for technical, weather or for other reasons. It is emphasized that the company is not in position to predict or control circumstances which are foreign to the sphere of influence which may lead to cancellation of the trip - transfer or losses due to non-performance of the agreed services. Indicatively: strikes, accidents, diseases, epidemics, physical disorders due to local conditions, altitude, climate, due to meals which are not included in the organized travel or due to insufficient hygiene conditions from exogenous factors which also are not included in the travel program, such as injuries or hardships due to war, coups, terrorist acts, hijacking, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other state of emergency either majeure force or due to natural phenomenon or human factor. For the above cases, the company is not responsible for any losses caused by them. Nevertheless, the company will exhaust every effort to empathize and take care of the travelers - customers in every way, of course it does not mean that the company has responsibility or obligation to cover the related exceptional costs, which have to be covered, as well as in cases of the majeure forces, the customers - travelers by their own. Reasonable complaints, during the trip must be immediately reported to our office. If the problem that you mentioned was not resolved after your return from your trip you must submit in writing your complaint to our office within ten working days. After the expiration of the ten days our office has no obligation to reply to any request. In the event that in order to carry out an organized trip requires a minimum number of participants and this number is not completed then our office maintains the right to cancel the trip having first inform the customers and return the money which had been paid until the time of the cancellation. 

 

  1.  TRAVELER'S OBLIGATIONS

The traveler - customer is obligated to comply with the trip - transport as well as to the escorts - guides indications. In the organized trips - transports it is necessary the friendly disposition, the sociability among the travelers, the team spirit and the understanding of possible adversity. The escorts need your help for the smooth progress of the trip. Basic obligation of every customer who wants to participate in organized trips - transports is the punctual arrival to the predetermined starting times of each program. In case of delay and inconsistency will result in the loss of the trip - transfer without compensation. Money which has been paid for the trip - transfer and the client did not participate will not be refund. The traveler is obligated to comply with the national laws, regulations and the instructions of the national authorities. The company bears no responsibility in cases where the traveler will face criminal prosecution, arrest, prohibition from entering or exit from the national authorities. You cannot make any modifications to your trip or to change hotel when the trip is in underway. The interruption of the trip is not permissible for important or unimportant reasons. The company does not refund back the paid amounts, the cost which arises by the trip interruption (return tickets, etc...) will be borne exclusively the traveler. The travelers are obligated to study in detail the program of the tour as well as the terms of participation. If the traveler has any special request (for example another room type instead of the regular or if the client is vegetarian) must inform with his registration to the company which will try to satisfy the customer without being able to guarantee the satisfaction of his/her special desire.

 

  1.   ACCOMMODATIONS

All the information regarding the categorization, classification of the hotels and the lodgings which set out in the organized trip of the organizer are in accordance with the current legislation. Also all the extra information that the client may need will be provided in the brochures of our office.

 

  1.   TRAVEL   DOCUMENTS

For all the trips abroad is required new Greek passport issuance since 2006 and after. Our company recommends that your passport must be in valid at least until the scheduled return date. Any non-ensure of early adoption or visa of the travel documents do not justify the participation cancellation to the trip without paying the cancellation fees.

 

  1.   INSURANCE

All the organized trips are covered by the side of the organizer in groups for the travelers for liability risks derived from the non-performance or improper performance of the organized trip as well as covers in case of insolvency or bankruptcy and has the obligation to return all the paid money as well as the repatriation of the travelers with insurance policy of professional indemnity. For extra coverage the company recommends the travelers to have a private individual insurance policy which will cover the follow risks, the amounts they wish as well as the cancellation coverage in case of trip cancellation due to serious illness, medical intervention or accident.

 

  1.   CANCELLATION CHANGES

If the day of the transfer/excursion the client doesn't come to the meeting point at the pre-agreed meeting time, the driver of our company is obligated to wait maximum 10 minutes, after that time the driver will depart and No refund will be given.

The travelers can cancel the trip - transfer by contacting to the company or the organizer. In this case the travelers may need to pay cancellation fees the amount of which depends on the general conditions of the participation. If it is not possible to assign the booking to another person then the cancellation of the participation from the clients side the cancellation is accepted only in written and object to the following cancellation fees per person:

Cancellation which will be made from the 10th day until the departure day subject to 100% cancellation fee of the total value of the trip - transfer.

Cancellation which will be made from the 11th day until the 21st day before the departure day will subject to annulment of 30% cancellation fee of the total cost of the trip - transport.

Cancellation which will be made from the 22nd day until the 30th day before the departure day subject to annulment of 10% cancellation fee of the total cost of the trip - transport.

Cancellation which will be made from the 31st day and hence will refund the full amount paid, the only charge which the customer will object is the bank detention taxes.

In order to refund your money we need your IBAN number and the BIC number.

 

The company recommends the travelers to check the cost of the cancellation fees and the cancellation process before making the reservation and the payment of their trip - transport. In case of trip - transfer cancellation and the participation deemed insufficient or for other reasons, then the traveler - client will be informed up to seven days before the commencement of the journey. If the traveler wants an extension of the stay or flight change or other additional service which is not included in the excursion program, the realization presupposes the unconditional payment of 10 Euros per change, per person as operational cost of consolidator, beyond the burden that may result from the change. The amount of 10 Euros per change, per person, is required for each change from the initial requested booking, airline tickets, cars or other additional services.  

 

  1.   BAGGAGES

The organizer specifies the number, volume and weight of the luggages that undertakes to carry. If the permitted weight or the luggages exceeds, the airline company or the accommodation may incur additional charges, which will burden the traveler. (You are cautioned not to place any money, valuable items or important documents in your luggage because the carriers indemnify based on the weight of the baggage, regardless of its content. The compensation does not cover the jewelery or other items of high value, for this reason the customer must deposit them for safe keeping in lockers).

 

  1.   DISPUTE SETTLEMENTS

The travel agency and the client commit to solve with goodwill any dispute that may arise during the performance of the convention of the organized trip, transport, tour and other services. If the amicable settlement is not possible, then the jurisdiction belongs to the Court of Chania.

 

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EXTRA TRAVELER'S OBLIGATIONS BY EDEM TRAVEL AGENCY  

The traveler - customer who have choosen to  pay with cash the day of the transfer/excursion is obligated to reconfirm his/her reservation with e-mail no later than 24 hours before the pick ut time of the transport/excursion.  At later or no notice we have no responsibility for not carrying out the transport/excursion and the company will not give refund to the clients.  In that case the client has no wright to make in websites unfairly comments againts our company.  (Websites such as: Facebook, Trip Advisor and etc..)  If the client make unfairly comments then the jurisdiction belongs to the  competent state service.

Excursion reservations are accepted no later than 2 days before the pick-up time of the excursion.  

Transfer reservations are accepted no later than 24 hours before the pick-up time of the transfer.

If customers are not consistent to the pick up time the driver has the right wait for them not more than 10 minutes, then he will leave. The company will not give refund to the clients. 

 

Private daily trips with versatile planning

(Different  groups/prices    depending on the number of passengers)

All daily trips have standard prices included the vat, their valid is for pick-ups from Chania city center up to 10 km within the city perimeter zone. In case where your accommodation is located outside of the 10 km perimeter zone, then when you will fill in the reservation form, then automatically will be displayed our new offer for your excursion with the increased costs based on the new kilometer distance. 

All groups concerns specific number of passengers. Every extra hour of delay of the predetermined time program has a different charge for each passenger group category. For example for the group category of 1-4 passengers: A trip that has designed to last 5 hours and by your decision in the end last one extra 1 hour then the final price will be the value of the trip + 30,00 euros. For the groups of 5-8 and 9-19 passengers every extra hour of delay will be charged with 40,00 euros per hour and final for the group of 20-50 passengers the charge is 55,00 euros per hour. If you wish to have guided tour by an escort it will be extra 45,00 €  (The value of the trip + 45,00 €).  Reservations are accepted no later than 2 days before the desired day trip.

The design of all private daily trips has been made by our company with out to commit our clients in terms of the starting time and the stops that we recommend for the trip destination that you will choose. Requested changes will be accepted as long as we are informed about it the day of the reservation. Last minute changes are not accepted.

The daily trip rates relates only to your transport, anything else such us official guides, escorts, entrance fees to museums, archaeological sites, boat tickets, meals, drinks etc. are not provided from our company.  Choose the suitable group category according the number of passengers. All reservations without our written confirmation are not valid. In case site error due to exogenous factors we have no responsibility. 

 

CANCELATION FEES FOR PREPAYMENTS:

If the day of the transfer/excursion the client doesn't come to the meeting point at the pre-agreed meeting time,  the driver of our company is obligated to wait maximum 5 - 10 minutes, after that time the driver will depart and  No refund  will be given. 

(For transfers maximum 5 minutes wait - For excursions maximum10 minutes wait)

In that case the client has no wright to make in websites unfairly comments against our company.  (Websites such as: Facebook, Trip Advisor and etc..)   If the client make unfairly comments then the jurisdiction belongs to the  competent state service.

 

Cancellation which will be made from 10 days prior the day trip/transfer or last minute will subject to 100% cancellation fee of the total value. No refund. 

Cancellation which will be made from the 11th day until the 21st day before the day trip/transfer will subject to 30% cancellation fee of the total value.

Cancellation which will be made from the 22nd day until the 30th day before the trip/transfer day will subject to 10% cancellation fee of the total value.

Cancellation which will be made from the 31st day and hence before the trip/transfer day will refund the full amount paid. The only charge that you will object is the bank detention taxes. 

 

FOR  CLIENTS  THAT  HAS  CHOOSEN  TO  PAY  CASH  TO  THE  DRIVER :

If the client do NOT show up to our meeting point and time and has reserved our vehicles then he is obligated to pay the transfer/excursion cost.  If the client change his mind and doesn't want to use our services,  then he has to inform us via  mail or sms  to the mobile number   0030 6945898341  for his cancellation request at least 24 hours before our meeting time.   

 

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