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RESPONSIBILITIES AND RIGHTS OF DRIVER AND  PASSANGERS

RESPONSIBILITIES OF DRIVER

 

1) To have navigator of streets, squares and map of the area.

2) Each driver of a passenger car of public transport has to know the most basic points of the destination (sights, hospitals, public services etc.)  of his zone and provide every relative information to the passenger .

3) A driver of a passenger car of public transport has to provide information requested for the provided service (e.g. the fare, the route etc.)

4) A driver is not allowed to be driving under the influence of alcoholic drinks, drugs or any psychotropic substances.

5) A driver is not allowed to pick up passengers by any way.

6) A driver has to turn on the air-conditioning of the vehicle.

7) A driver cannot deny the leasing of the taxi by a passenger unless the passenger is under the influence of alcoholic drinks, drugs or any psychotropic substances and he/she is not escorted by another passenger who is sober.

8) A driver is not allowed to ask a passenger to pay more than the established legitimate fare.    

9) A driver is not allowed to collect fare per passenger.

10) A driver is not allowed to provide multiple services and carry many passengers with different destinations simultaneously.

11) A driver is obligated not to interrupt the leasing of the transfer for personal reasons, or for pro leasing agreement reasons, without the consent of the passenger.

12) A driver has to wait for the passenger if requested at least for 15 min if there is a serious reason then the time of waiting can be longer or if the passenger requires more time and the driver agrees.

13) A driver is required to provide assistance with a customer's luggage according to the code traffic law regulation limits.

14)  A driver has to provide assistance with getting customer's luggage into and out of the vehicle and placing the luggage to the side of the pavement.

15) A driver has the right to refuse transportation of flammable, explosive or of any dangerous materials that can pollute the vehicle.

16) A driver is required to ensure the correct operation of the taxi meter, the cleanliness of the vehicle (interior-exterior) and safe transportation (technical condition of vehicle, implementation to the traffic law regulation).

17) A driver has to stop for the pick-up of the passengers to taxi ranks or to the right side of the road when stopping is allowed or to the closest point possible. Never stop on crossroads or turns. The stop itself should not block the circulation of the rest vehicles or become the reason for causing an accident.

18) A driver should be neat, clean and tidy in appearance.

19)  A driver should be polite and helpful towards the passenger.

20) A driver cannot smoke without the consent of the passengers.

21) A driver should respect the passenger’s wishes if they would prefer not to listen to music on the radio. The driver also should not open the windows (except the window of the driver’s seat) without the consent of the passengers.

22) A driver shouldn’t discuss with passengers for matters which are unnecessary to the provided transfer.

23) A driver should take the most direct practicable route to the requested destination, unless otherwise directed by the customer.

24)  A driver should always give a receipt to the passenger.

25) A driver has the right to accept the transportation of the maximum number of passengers according to the number which is written in the registration license.

26) A driver has to inform and motivate passengers to wear their seatbelts no matter where their destination is.

 

RESPONSIBILITIES OF PASSANGERS

1) Passengers should always wear seatbelts .

2) Passengers are not allowed to smoke without the consent of the driver.

3) Passengers are not allowed to open windows without the consent of the driver.

4) Passengers should behave appropriately during the transport and not distracting the driver’s attention.

5) Passengers shouldn’t discuss with the driver for matters which are unnecessary to the provided transfer.

6) Passengers should not try to get in or out of the vehicle while it is in motion.

7) Passengers should take care of the safe transfer of their kids and their luggage.

8) Passengers should pay attention and not act in a manner that could cause damage to the vehicle.

9) When it comes to passenger cars of public use passengers with special needs, people with disabilities, blind people and pregnant have always priority.

10) The traveler - customer is obligated to reconfirm his/her reservation with e-mail no later than 24 hours before the pick ut time of the transport. At later or no notice we have no responsibility for not carrying out the transport.

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